Our Process

HOW DO WE OPERATE

Process of Deploying a Virtual Staff

A proven 5-Step process for quickly deploying your virtual Staff with BGS.

1. Process Discovery & Skill Identification

We begin by understanding the business process you wish to outsource, so we are perfectly clear on the skills your virtual staff would need. Typical questions we will put to you are; What time zone would the work be performed? What skills and experience are required of your virtual Staff? What would the work entail (the process)?

2. Contractual Formalities

Once we have completely understood the business processes you wish to outsource to a virtual staff we would sign a simple contract and soon after deploy a suitably skilled virtual Staff at our office in Tamil Nadu, India. We do not charge any advance payment unlike many of our competitors and you can exit the contract by providing just a 1-month notice.

3. Deployment of your Virtual Staff

Once your project is initiated a Project Manager would be assigned to you. He/she will be your first point of contact al through your project. Based on the skill sets required we will identify the right virtual staff to deploy to your project. We only hire the best English speaking& minimum 1 year overseas project experienced Virtual staff from India. Our recruitment and assessment methods are highly advanced. The client is welcome to conduct a technical interview/test in case the process is technical in nature. Virtual Staff deployment usually takes 1-2 weeks from the signing of contract.

4. Training & Onboarding

We welcome our clients to our office in India to train their virtual Staffs in person. In some cases, our Project Managers have gone to our client’s offices to get trained as well. Mostly however, clients train their virtual staffs in India via Skype, Google Hangout or other collaborative tools. We encourage our clients to provide a project training manual which can always be referred to during the project. Your Project Manager along with the deployed Virtual staffsare trained as per your requirement and develop adequate skills to function effectively.

5. Project Execution & Performance Management

Now your trained virtual staff is ready for taking on the tasks and delivering as per pre-agreed quality & efficiency norms. The Project Manager who is also trained on the process monitors the team continually and rates their performance as per pre-agreed performance metrics and reports daily/weekly/monthly or as agreed to you. Regular communication via video calls ensures that your Virtual staff becomes like an extension of your on-site team. We are always looking to enhance the process and improve whenever possible by sharing insights on how it could be done faster or better.